If your payment is declined, kindly verify the following:
- You've selected the correct card type (Visa / MasterCard)
- Your card number, security code, and expiry date are accurate
- Your card is still valid
- You have adequate funds in your bank account
- If you are outside France, ensure your bank isn't blocking international payments, as our offices are located in France.
- Try again using a different browser
If you continue to experience difficulties after checking the above points, your bank may be obstructing the payment, and contacting them will often resolve the issue.
If not, please get in touch with our support team, and we'll do our utmost to assist you.
